Lifeline Patient Advocates Serving North Dallas

We provide healthcare advocacy services to patients, families, and caregivers in North Dallas who need help navigating the complex, fragmented healthcare system. Unlike advocates or navigators employed by insurance companies or hospitals, we work for YOU, assisting with coordination, communication, and problem solving.

Why Use A Patient Advocate?

A patient advocate acts as your private medical guide whether you’re in a clinic, hospital, or care facility, helping you navigate through the healthcare system that doesn’t spend enough time with you to understand your needs and explain what’s going on. We are extremely useful when it comes to a mystery diagnosis, complex medical conditions, or multiple doctors with no single doctor effectively coordinating your care. Acting as your advocate, we don’t replace the doctors you have, but we fill in the time they don’t have to make your health and health care better.

Who We Can Help

• Out-of-town families who need help managing the care of an aging parent long distance
• Patients needing help understanding and navigating the healthcare system
• Patients undergoing treatment who are too ill or overwhelmed to handle all the details
• Patients who need help finding a specialist, getting a second opinion, or researching treatment options
• Patients recovering from a recent hospitalization who need short-term help as they recover
• Patients and families who need help researching housing options that offer more care and services
• Patients with complex and/or serious medical diagnoses such as diabetes or cancer
• Individuals without family that need help overseeing and coordinating care and services on a long-term basis

How You Can Benefit As A Client

• We attend appointments with patients and provide written summaries for patients and family/caregivers to assure care quality and continuity.
• We facilitate open communication between patients, medical providers, and insurance providers to minimize miscommunication and increase efficiency.
• We assist with pre-appointment planning by working with patients and family/caregivers to develop a list of questions and concerns for physicians.
• We accompany patients to the hospital Emergency Room when a family member is out of town or unavailable to assure they receive timely attention.
• We coordinate appointments, home care, testing, and transportation for patients to ease the stress on family and friends.
• We communicate with family members/caregivers regarding medical appointments, treatments, and other issues important to the patient to enhance care.
• We research diagnoses, treatment options, second opinions, and housing options, to enable patients and families to make well-informed decisions.
• We assist with medication coordination, making sure physicians are aware of all prescribed medications, and that the patient understands his/her prescriptions and, if needed, coordinate services to administer medications for greater safety.
• We help find support and respite care resources for patients and family members to lighten their load.
• We research and evaluate related services such as elder law firms, emergency response systems, and senior moving companies to support patients and families.
• We schedule appointments with providers to ensure the care needed is the care received.

Schedule A Free 30 Minute Consult

We offer a 30 minute complimentary phone consult to learn more about your needs, and answer any questions you may have prior to investing in our services. We provide in-person services in North Dallas and phone or video conferencing services nationwide.