Who Needs A Patient Advocate?


Everyone who is receiving treatment from the healthcare system needs a patient advocate to provide support to the patient and family, and to guard against any of the many mishaps that make medical error one of the leading causes of preventable death in this country. The sicker, less “on top of things” the patient is, the more that a patient advocate is needed. The overall goal of a patient advocate is to provide patients and caregivers with the support and education they need so they can make their own decisions about their next steps. We have the patient’s back (like a “wing man”) and help make their journey through the healthcare system as smooth as possible.

Patient Advocates Can:

Help you or your loved one transition from hospital to home or another care facility.

Accompany you or your loved one to doctor appointments.

Assist with insurance forms, billing reviews, and claims appeals.

Schedule follow-up appointments and tests.

Help make sure you and your caregivers understand medications and treatments.

Research diagnoses, treatments, and care options.

FAQs About Patient Advocacy

Hospitals and insurance companies often hire patient advocates/navigators. These patient advocates work for the health plan and or hospital. While they may serve a valuable purpose and assist the patient they are limited in what they can and will do for you. For example, they:

  • Won’t accompany their member to a physician office visit or visit them in the hospital and referee a complicated case.
  • Won’t help their member select a physician, arrange for a second opinion or expedite appointments and diagnostic tests.
  • Won’t serve as a communication resource for family and friends.
  • Won’t do in-depth research to assist their member in selecting a treatment option.
  • Won’t assist the member in evaluating annual health plan options and related benefits elections, and they won’t represent the member in denied pre-authorizations or denial of claims for payment.

A private patient advocate works for you, not a hospital, health insurance company, or other third party. An advocate works to eliminate barriers by helping make sense of the healthcare system as well as enhancing communication and coordination so you can make informed decisions.

Yes! Lifeline Patient Advocates follows HIPAA guidelines to protect your privacy and health information. Your privacy and trust is our top priority.

  • Patients needing help understanding and navigating the healthcare system
  • Patients undergoing treatment who are too ill or overwhelmed to handle all the details
  • Patients who need help finding a specialist, getting a second opinion, and researching treatment options
  • Patients recovering from a recent hospitalization who need short-term help as they recover
  • Patients and families who need help researching housing options that offer more care and services
  • Out-of-town families who need help managing the care of an aging parent long distance
  • Patients with complex and/or serious medical diagnoses such as diabetes or cancer

We are happy to attend appointments with you or a family member. We will also work with you to prepare a list of questions and concerns before each appointment to address with your doctor. If you’d like, we will send a summary of the appointment and the next steps to family or loved ones.

We will research the available options based on what your parents need and want and present you with a detailed comparison. We will personally visit and tour facilities to make sure you have the information you need to make an informed decision.

Health insurance does not provide coverage for private patient advocacy. However, we do provide a 30-minute consultation free of charge. After reviewing your case, we can make a mutual decision if our services will be beneficial for you or your loved one.

No. We are not a transportation service, but if you need this, we can help you find a company that provides it.

We are located in the state of Texas and provide services to the following counties of North Texas: Collin, Dallas, and Denton.

If you’re not in the area, we offer remote services via phone, email, instant messaging, or video conferencing.

Schedule A Complimentary 30 min Consultation Today

Lifeline provides In-Person Services in North Dallas & Phone and Video Conferencing Services Nationwide. Please contact us if you have questions about your diagnosis, would like more information, or to schedule a free phone consultation.