Rose Kelley, MHA
Founder & CEO | Lifeline Patient Advocates
Rose Kelley founded Lifeline Patient Advocates to help patients and families navigate the healthcare system with clarity, confidence, and compassion. After years of working across hospitals, long-term care, and behavioral health settings, she saw how easily patients could feel lost, unheard, or overwhelmed by medical decisions and fragmented communication between providers. Her mission is to ensure that every patient receives coordinated, patient-centered care and that no one faces the healthcare system alone.
Her early background in nursing laid the foundation for her compassionate, patient-centered approach and gave her firsthand insight into the challenges patients and families face during illness, hospitalization, and major medical decisions. She holds a Master’s in Healthcare Administration (MHA) with a focus on Organizational Leadership and Change Management, combining deep healthcare knowledge with the leadership and advocacy skills needed to coordinate care across complex medical systems.
Through Lifeline Patient Advocates, Rose provides independent patient advocacy and care coordination for patients and families throughout Dallas–Fort Worth and nationwide. Services include attending medical appointments, supporting patients before, during, and after surgery, communicating with healthcare providers, managing hospitalizations and discharge planning, coordinating transitions between hospitals, rehabilitation, and senior living, and supporting individuals living with chronic or complex conditions such as cancer or dementia. Each advocacy relationship is built on transparency, compassion, and respect for the patient’s goals and preferences.
Rose believes that when patients are informed, supported, and advocated for, they make better decisions and experience better outcomes. This belief continues to guide every service offered through Lifeline Patient Advocates, empowering patients and families to navigate care with confidence and peace of mind.
How We Help
Lifeline Patient Advocates offers professional, personalized advocacy in the following areas:
- Medical Advocacy: We attend medical appointments, ask essential questions, clarify diagnoses and treatment options, and coordinate follow-up care.
- Hospital Advocacy: We support patients during hospital stays, advocate for timely and appropriate care, assist with discharge planning, and ensure smooth transitions home or to rehabilitation.
- Surgery Support & Advocacy: We provide on-site support before, during, and after surgery, including pre-operative coordination, surgery-day presence, ICU or recovery transitions, discharge planning, and post-operative follow-up.
- Cancer Care Advocacy: We guide patients and families through oncology appointments, treatment decisions, symptom concerns, and coordinated care throughout the cancer journey.
- Dementia & Memory Care Advocacy: We provide specialized support for families navigating dementia and memory-related conditions, ensuring safety, dignity, and consistent, person-centered care.
- Transition & Placement Advocacy: We coordinate transitions into assisted living, memory care, or skilled nursing facilities, ensuring the right fit and a safe, smooth move.
- Palliative Care Advocacy: We support individuals living with serious illness by helping coordinate symptom management, ongoing treatment, and aligned, person-centered care.
- Insurance & Medicare Advocacy: We assist with Medicare enrollment and resolving coverage issues that may affect access to care as part of ongoing advocacy support.