Rose Kelley, MHA
Founder | Chief Patient Advocate
Lifeline Patient Advocates was founded with a clear mission: to help individuals and families navigate the healthcare system with confidence, clarity, and compassion. Whether you’re facing a new diagnosis, managing a chronic condition, or supporting a loved one, we provide the professional guidance and support needed to make informed decisions and receive the care you deserve.
As a professional patient advocate with over a decade of experience in patient care, quality improvement, and healthcare administration, I bring a deep understanding of the challenges individuals face when seeking care. My Master’s degree in Healthcare Administration, specializing in Organizational Leadership and Change Management, enables me to develop innovative solutions and advocate effectively for my clients.
I’ve worked across acute care hospitals, specialty cardiac care, orthopedic surgical hospitals, mental health and addiction facilities, long-term care, diagnostic imaging centers, and specialty pharmacies. This diverse background allows me to navigate complex healthcare challenges with both precision and empathy.
How We Help
Lifeline Patient Advocates offers professional, personalized advocacy in the following areas:
- Medical Advocacy: We attend medical appointments, ask the right questions, clarify diagnoses and treatment options, and coordinate follow-up care.
- Hospital Advocacy: We support patients during hospital stays, advocate for timely care, assist with discharge planning, and ensure safe transitions.
- Chronic Illness Advocacy: We help manage long-term conditions such as cancer, kidney failure, heart disease, and diabetes by coordinating care, attending appointments, and supporting treatment adherence.
- Transition & Placement Advocacy: We coordinate transitions into assisted living, memory care, or skilled nursing, and assist with Medicaid planning when needed.
- Mental Health & Dementia Advocacy: We assist in navigating mental health and dementia care, ensuring access to services, continuity of care, and compassionate support throughout the journey.
- Family Oversight & Advocacy: We monitor care, coordinate services, and serve as a local advocate for individuals whose family members live out of town, ensuring peace of mind and continuity of care.
- Healthcare Proxy Advocacy: We guide families through establishing a Medical Power of Attorney (MPOA) and act as a proxy if needed to uphold healthcare wishes.
- Insurance & Medicare Advocacy: We help with Medicare enrollment, plan selection, and resolving insurance issues to ensure coverage is active and care is not disrupted.
What Sets Us Apart
- Over a decade of hands-on experience across every level of care
- Deep knowledge of healthcare systems, insurance plans, and provider networks
- Clear, compassionate communication with you and your care team
- Personalized attention, always grounded in your goals and values
Let us take the pressure off navigating care, so you or your loved one can focus on healing, not hurdles.