Rose Kelley, MHA
Founder | Chief Patient Advocate
Lifeline Patient Advocates was founded with a clear mission: to help individuals and families navigate the healthcare system with confidence, clarity, and compassion. Whether you’re facing a new diagnosis, managing a chronic condition, or supporting a loved one, we provide the professional guidance and support needed to make informed decisions and receive the care you deserve.
As a professional patient advocate with over a decade of experience in patient care, quality improvement, and healthcare administration, I bring a deep understanding of the challenges individuals face when seeking care. My Master’s degree in Healthcare Administration, specializing in Organizational Leadership and Change Management, enables me to develop innovative solutions and advocate effectively for my clients.
I’ve worked across acute care hospitals, specialty cardiac care, orthopedic surgical hospitals, mental health and addiction facilities, long-term care, diagnostic imaging centers, and specialty pharmacies. This diverse background allows me to navigate complex healthcare challenges with both precision and empathy.
Why I Became A Professional Patient Advocate
My journey into patient advocacy began with a simple realization: navigating healthcare shouldn’t be this hard.
Too often, I’ve seen patients overwhelmed by medical jargon, lost in fragmented care systems, and burdened by insurance challenges. These barriers delay care, increase stress, and lead to costly mistakes.
By founding Lifeline Patient Advocates, I created a way to fully support individuals and families through these obstacles—helping them feel heard, respected, and empowered every step of the way.
How We Help
At Lifeline Patient Advocates, we provide comprehensive advocacy services tailored to your unique healthcare needs:
Medical Advocacy: We attend medical appointments to ensure your concerns are heard, help ask the right questions, and clarify diagnoses and treatment options. We follow up on care recommendations and coordinate next steps with your healthcare team.
Hospital Advocacy: We provide support during hospital stays, monitor care, and advocate for your needs. We also assist with discharge planning, follow-up care coordination, and help ensure a smooth transition home or to another care setting.
Cancer Care Advocacy: Guidance for patients and families navigating cancer care, including scheduling, treatment plan reviews, and connecting with support services.
Mental Health & Dementia Advocacy: Support for individuals and families navigating mental health treatment or dementia care, including access to services, crisis planning, and coordination across providers.
Long-Term Care Placement & Transitions: Assistance with transitions to rehab, assisted living, memory care, or nursing homes—including placement coordination and support with Medicaid planning if needed.
Healthcare Proxy & Power of Attorney Support: Guidance with establishing a Medical Power of Attorney (MPOA) and ensuring your healthcare wishes are documented and respected.
Insurance and Billing Support: Help resolving Medicare, Medicaid, or private insurance issues, including denied claims, billing errors, and navigating benefits.
Chronic Illness Support & Health Coaching: Advocacy and coaching to help manage chronic conditions, understand your care plan, and stay on track with your health goals.
Why Choose Lifeline Patient Advocates?
Choosing Lifeline Patient Advocates means having a knowledgeable, compassionate professional by your side—someone who understands the healthcare system and knows how to advocate effectively within it.
We are committed to:
- Protecting your rights and care preferences
- Bridging gaps in communication between you and your providers
- Supporting timely, informed medical decisions
- Reducing stress and providing peace of mind for you and your family