Medical Advocacy

Lifeline Patient Advocates are focused on promoting your rights as a patient and the rights of your loved one. We help ensure you have the information and resources you need to make informed decisions and to get the care you need, making things a little easier and less stressful.

• Advocate for appropriate care
• Attend doctor appointments with patients
• Help with screening, diagnosis, treatment, and follow-up of a medical condition
• Facilitate communication between healthcare providers, patient, and family
• Find the right doctors and surgeons, the best hospitals, and help get second opinions
• Obtain medical records from different providers and documentation for patients upcoming visit
• Review medications for any drug interactions and side effects and make sure patient understand his/her prescriptions.
• Assist in finding support and respite care resources for patients and their families.

Hospital Bedside Advocacy

Lifeline Patient Advocates helps ensure that you or your loved one’s needs are being met in a timely and appropriate manner. We ask medical providers the questions that need to be asked.

• Support patient in the ER, hospital and other facilities
• Ensure patient is safe when being treated in a healthcare facility
• Give patient a voice to ask questions and get answers
• Explain diagnosis and treatment options
• Protect patient rights and communicate wishes to family member(s) if needed
• Facilitate communication between patient, family, and the healthcare team
• Communicate with case managers or social workers about patient need for home health or assistance after discharge
• Help find community resources inside and outside the hospital

Transitions of Care & Placement

Transitions from one level of care to another can be complex and stressful. At Lifeline Patient Advocates, we understand the importance of a smooth transfer and are dedicated to ensuring your safety and well-being throughout this process.

• Assist with hospital admissions, stays, transfer to another facility, or discharge home
• Ensure you or your loved ones understands all discharge instructions.
• Assist with finding short or long-term care facilities, home health care, and durable medical equipment.
• Review changes in medications and make sure patient understands prescriptions.
• Assist with making follow-up appointments and attending appointments.
• Conduct a home safety inspection prior to discharge
• Arrange transportation to and from appointments

Senior Care Advocacy

Our Senior Care Advocacy service is committed to promoting the health, well-being, and dignity of seniors, and to ensuring that they receive the compassionate, respectful, and high-quality care they deserve. With Lifeline Patient Advocates by their side, seniors can navigate the complexities of the healthcare system with confidence and peace of mind.

• We assist in coordinating and managing various aspects of seniors’ medical care, including scheduling appointments, arranging transportation, and organizing medical records.
• We accompany seniors to medical appointments, hospital visits, and other healthcare encounters, advocating for their best interests and ensuring that their voice is heard.
  
• We facilitate open and effective communication between seniors, their families, and healthcare providers, ensuring that everyone is kept informed and involved in decision-making processes.
• We empower seniors to understand their medical conditions, treatment options, and rights as patients, enabling them to make informed decisions about their care.
• We help seniors understand their medications, ensuring they take them as prescribed, and address any concerns or side effects with healthcare providers.
• We visit seniors in nursing homes and retirement communities, ensuring they are receiving high-quality care.
• We assess senior’s home environment for safety hazards and make recommendations.
• We assist in finding caregivers for care, companionship, and housekeeping.
• We provide guidance, education, and emotional support to family members.
  

End of Life Planning

End of life is a sensitive topic, but it is one of the most crucial conversations that families can have. Having a clear plan in place not only provides peace of mind for you and your loved ones, but also ensures that your wishes are respected if you are unable to speak for yourself. At Lifeline Patient Advocates, we are here to provide compassionate and respectful guidance through this important process.

• We can help initiate conversations about end of life decisions, including living wills and healthcare power of attorney
• Educate you on advanced directives and provide resources for completing one
• Discuss palliative care and hospice options to assist in decision-making
• Provide resources for family support during the grieving process.

We understand that this can be a difficult journey, but with our support, you and your loved ones can feel confident and prepared for this next chapter.

Mental Health Advocacy

Lifeline Patient Advocates work to ensure that patients receive the care and support they need to manage their mental health effectively alongside their physical health.

• Empower patients to make informed decisions about their care and treatment
• Provide education and information about mental health conditions and available resources
• Offer emotional support and guidance to patients as they navigate the healthcare system
• Help patients access the mental health services they need
• Facilitate communication between patients and providers to address concerns and ensure effective treatment

Insurance Assistance

The healthcare system is undeniably complex and can be confusing, but Lifeline Patient Advocates are here to assist you in understanding and navigating the complexities of filing health insurance claims or appeals, as well as applying for Social Security Disability Insurance (SSDI) benefits, making the process easier and less stressful for you.

Health Insurance Claims and Appeals:

• Provide comprehensive guidance on the process of filing health insurance claims accurately and efficiently.
• Review claim documentation to ensure completeness and compliance with insurance requirements.
• Advocate on your behalf in cases of claim denials or disputes, guiding you through the appeals process step by step.
• Offer support and guidance if your claim is denied, including assistance with the appeals process.
• Communicate with insurance company on your behalf to resolve claim issues and advocate for fair treatment.

Social Security Disability Insurance Benefits:

• Provide detailed information on the eligibility criteria and requirements for Social Security Disability benefits.
• Assist in gathering relevant medical records, employment history, and other documentation necessary to support your disability claim.
• Help you understand the application forms and provide guidance on completing them accurately and thoroughly.
• Offer support in preparing for any required medical evaluations or interviews during the application process.
• Review all documentation and forms before submission to ensure completeness and accuracy.

Health Coaching For Diabetes Patients

Lifeline Patient Advocates offers comprehensive diabetes coaching services to help you effectively manage your condition and improve your overall health and well-being. Our diabetes coaching services include:

• Personalized care plans tailored to your unique needs, preferences, and health goals.
• Comprehensive education on diabetes management, including understanding the condition, monitoring blood sugar levels, and making lifestyle changes to improve overall health.
• Assistance with meal planning, nutritional guidance, and tips for making healthier food choices to manage blood sugar levels effectively.
• Guidance on diabetes medications, including proper dosage, timing, and potential side effects.
• Support and encouragement for making positive lifestyle changes, such as increasing physical activity, managing stress, and quitting smoking.
• Ongoing support, motivation, and accountability to help you stay on track with your diabetes management goals.
• Coordination with your healthcare providers to ensure integrated and comprehensive care.

With Lifeline Patient Advocates, you’ll receive the personalized support, education, and guidance you need to effectively manage your diabetes and live a healthier, more fulfilling life.