Medical Advocacy

Lifeline Patient Advocates are focused on promoting your rights as a patient and the rights of your loved one. We help ensure you have the information and resources you need to make informed decisions and to get the care you need, making things a little easier and less stressful.

• Advocate for appropriate care
• Attend doctor appointments with patients
• Help with screening, diagnosis, treatment, and follow-up of a medical condition
• Facilitate communication between healthcare providers, patient, and family
• Find the right doctors and surgeons, the best hospitals, and help get second opinions
• Obtain medical records from different providers and documentation for patients upcoming visit
• Review medications for any drug interactions and side effects and make sure patient understand his/her prescriptions.
• Assist in finding support and respite care resources for patients and their families.

Hospital Bedside Advocacy

Lifeline Patient Advocates helps ensure that you or your loved one’s needs are being met in a timely and appropriate manner. We ask medical providers the questions that need to be asked.

• Support patient in the ER, hospital and other facilities
• Ensure patient is safe when being treated in a healthcare facility
• Give patient a voice to ask questions and get answers
• Explain diagnosis and treatment options
• Protect patient rights and communicate wishes to family member(s) if needed
• Facilitate communication between patient, family, and the healthcare team
• Communicate with case managers or social workers about patient need for home health or assistance after discharge
• Help find community resources inside and outside the hospital

Transitions of Care & Placement

Transitions from one level of care to another can be complex and stressful. At Lifeline Patient Advocates, we understand the importance of a smooth transfer and are dedicated to ensuring your safety and well-being throughout this process.

• Assist with hospital admissions, stays, transfer to another facility, or discharge home
• Ensure you or your loved ones understands all discharge instructions.
• Assist with finding short or long-term care facilities, home health care, and durable medical equipment.
• Review changes in medications and make sure patient understands prescriptions.
• Assist with making follow-up appointments and attending appointments.
• Conduct a home safety inspection prior to discharge
• Arrange transportation to and from appointments

Senior Care Advocacy

Our Senior Care Advocacy service is committed to promoting the health, well-being, and dignity of seniors, and to ensuring that they receive the compassionate, respectful, and high-quality care they deserve. With Lifeline Patient Advocates by their side, seniors can navigate the complexities of the healthcare system with confidence and peace of mind.

• Coordinating medical appointments, transportation, and records management
• Accompanying seniors to medical visits and advocating for their needs
• Facilitating communication between seniors, families, and healthcare providers
• Empowering seniors to understand their conditions and treatment options
• Addressing medication concerns and ensuring proper adherence
• Conducting home safety assessments and providing recommendations
• Assisting in finding caregivers for companionship and housekeeping
• Providing guidance, education, and emotional support to families

End of Life Planning

End of life is a sensitive topic, but it is one of the most crucial conversations that families can have. Having a clear plan in place not only provides peace of mind for you and your loved ones, but also ensures that your wishes are respected if you are unable to speak for yourself. At Lifeline Patient Advocates, we are here to provide compassionate and respectful guidance through this important process.

• We can help initiate conversations about end of life decisions, including living wills and healthcare power of attorney
• Educate you on advanced directives and provide resources for completing one
• Discuss palliative care and hospice options to assist in decision-making
• Provide resources for family support during the grieving process.

Mental Health Advocacy

Lifeline Patient Advocates work to ensure that patients receive the care and support they need to manage their mental health effectively alongside their physical health.

• Empower patients to make informed decisions about their care and treatment
• Provide education and information about mental health conditions and available resources
• Offer emotional support and guidance to patients as they navigate the healthcare system
• Help patients access the mental health services they need
• Facilitate communication between patients and providers to address concerns and ensure effective treatment

Insurance Claims Assistance

The healthcare system is undeniably complex and can be confusing, but Lifeline Patient Advocates are here to assist you in understanding and navigating the complexities of filing health insurance claims or appeals, as well as applying for Social Security Disability Insurance (SSDI) benefits, making the process easier and less stressful for you.

Health Insurance Claims and Appeals:

• Provide comprehensive guidance on the process of filing health insurance claims accurately and efficiently.
• Review claim documentation to ensure completeness and compliance with insurance requirements.
• Advocate on your behalf in cases of claim denials or disputes, guiding you through the appeals process step by step.
• Offer support and guidance if your claim is denied, including assistance with the appeals process.
• Communicate with insurance company on your behalf to resolve claim issues and advocate for fair treatment.

Social Security Disability Insurance Benefits:

• Provide detailed information on the eligibility criteria and requirements for Social Security Disability benefits.
• Assist in gathering relevant medical records, employment history, and other documentation necessary to support your disability claim.
• Help you understand the application forms and provide guidance on completing them accurately and thoroughly.
• Offer support in preparing for any required medical evaluations or interviews during the application process.
• Review all documentation and forms before submission to ensure completeness and accuracy.

Health Coaching For Diabetes Patients

Lifeline Patient Advocates offers comprehensive diabetes coaching services to help you effectively manage your condition and improve your overall health and well-being. Our diabetes coaching services include:

• Tailored care plans to meet your unique needs, preferences, and health objectives
• Thorough education on diabetes management, covering condition understanding, blood sugar monitoring, and lifestyle adjustments for better health
• Assistance with meal planning, nutritional advice, and strategies for healthier eating to control blood sugar levels effectively
• Guidance on diabetes medications, including dosage, timing, and potential side effects
• Encouragement and support for adopting positive lifestyle changes like increased physical activity, stress management, and smoking cessation
• Ongoing support, motivation, and accountability to help you maintain progress towards your diabetes management goals
• Coordination with your healthcare team for integrated and comprehensive care