Lifeline Patient Advocates Services

Providing In-Person Services in North Dallas & Tele-Advocacy Services Nationwide
Medical Advocacy Services in North Texas

Medical Advocacy

Lifeline Patient Advocates are focused on promoting your rights as a patient and the rights of your loved one. We help ensure you have the information and resources you need to make informed decisions and to get the care you need, making things a little easier and less stressful.

  • Advocate for appropriate care
  • Attend doctor appointments with patients
  • Help with screening, diagnosis, treatment, and follow-up of a medical condition
  • Facilitate communication between healthcare providers, patient, and family
  • Find the right doctors and surgeons, the best hospitals, and help get second opinions
  • Obtain medical records from different providers and documentation for patients upcoming visit
  • Review medications for any drug interactions and side effects and make sure patient understand his/her prescriptions.
  • Assist in finding support and respite care resources for patients and family.
Bedside Advocacy Services in North Texas

Hospital Bedside Advocacy

Lifeline Patient Advocates helps ensure that you or your loved one’s needs are being met in a timely and appropriate manner. We ask medical providers the questions that need to be asked.

  • Support patient in the ER, hospital and other facilities
  • Ensure patient is safe when being treated in a healthcare facility
  • Give patient a voice to ask questions and get answers
  • Explain diagnosis and treatment options
  • Protect patient rights and communicate wishes to family member(s) if needed
  • Facilitate communication between patient, family, and the healthcare team
  • Communicate with case managers or social workers about patient need for home health or assistance after discharge
  • Help find community resources inside and outside the hospital
Transitions of Care & Placement Advocacy Services in North Texas

Transitions of Care & Placement

Transitions from one level of care to another can be complex and stressful. At Lifeline Patient Advocates, we understand the importance of a smooth transfer and are dedicated to ensuring your safety and well-being throughout this process.

  • Assist with hospital admissions, stays, transfer to another facility, or discharge home
  • Ensure you or your loved ones understands all discharge instructions.
  • Assist with finding short or long-term care facilities, home health care, and durable medical equipment.
  • Review changes in medications and make sure patient understands prescriptions.
  • Assist with making follow-up appointments and attending appointments.
  • Conduct a home safety inspection prior to discharge
  • Arrange transportation to and from appointments
Eldercare Advocacy Services in North Texas

Senior Care Assistance

Caring for aging seniors at various stages has unique challenges. We can check-in on your loved one even if you are living outside of Texas.

  • Help ensure the safety and comfort of your loved one in their own homes.
  • Medication system checks to ensure medications are being taken correctly
  • Visit your loved one in nursing home, assisted living, or retirement communities.
  • Communicate with doctors, medical teams, and family
  • Long distance planning and communication for families outside of Texas
  • Research and evaluate elder law firms and emergency response systems
  • Assist in finding caregivers for care, companionship, meal prep, and housekeeping.
  • Refer to skilled home-care services such as in-home nursing care, home therapy, and ADL care.
End of Life Care Advocacy Services in North Texas

End of Life Planning

End of life is a sensitive topic, but it is one of the most crucial conversations that families can have. Having a clear plan in place not only provides peace of mind for you and your loved ones, but also ensures that your wishes are respected if you are unable to speak for yourself. At Lifeline Patient Advocates, we are here to provide compassionate and respectful guidance through this important process.

  • We can help initiate conversations about end of life decisions, including living wills and healthcare power of attorney
  • Educate you on advanced directives and provide resources for completing one
  • Discuss palliative care and hospice options to assist in decision-making
  • Provide resources for family support during the grieving process.

We understand that this can be a difficult journey, but with our support, you and your loved ones can feel confident and prepared for this next chapter.

Mental Health & Addiction Advocacy Services on North Texas

Mental Health Advocacy

Lifeline Patient Advocates work to ensure that patients receive the care and support they need to manage their mental health effectively.

  • Empower patients to make informed decisions about their care and treatment
  • Provide education and information about mental health conditions and available resources
  • Offer emotional support and guidance to patients as they navigate the healthcare system
  • Help patients access the mental health services they need
  • Facilitate communication between patients and providers to address concerns and ensure effective treatment
Medical Insurance & Billing Advocacy Services in North Texas

Insurance Assistance

There is no denying that the healthcare system is complex and confusing. Lifeline Patient Advocates can help you understand and navigate through the administrative maze of health insurance and social security disability insurance, making things a little easier and less stressful.

  • Help you file insurance claims or appeal and social security disability insurance
  • Review health plan choices during enrollment periods
  • Assist with selections of plan choices based on your needs
  • Confirm coverage for services and explain benefits and patient’s costs
  • Research in-network providers when referral is ordered
  • Clarify out-of-network expenses
  • Communicate with the insurance company on your behalf
  • Contact billing offices on your behalf to discuss possible mistakes
  • Negotiate high bills on your behalf
  • Review billing to ensure accuracy and get billing errors adjusted

Health Coaching – Diabetes Specialist

Lifeline Patient Advocates can help you manage your type 2 diabetes. In our health coaching, we use the three levels of prevention (Primary, Secondary, and Tertiary) and provide diabetes self-management education and support.

  • Manage and reverse prediabetes to prevent or delay the onset of type 2 diabetes
  • Improve hemoglobin A1C, blood pressure, and cholesterol
  • Stay on track with treatment plan and prescriptions
  • Lower your risk of diabetes complications and depression
  • Monitor blood sugar levels, activity, and eating habits
  • Improve healthy coping, self-efficacy, and quality of life
  • Get support from family, friends, the community, and the healthcare team
  • Reduce the need for emergency care

In-Person, Phone & Video Conferencing Available

Lifeline Patient Advocates provides in-person healthcare advocacy services to patients and families in the following counties of North Texas:

Collin, Dallas, and Denton,

We also offer nationwide consultations and services via phone and video conferencing. Please contact us if you have questions about your diagnosis, would like more information, or to schedule a free phone consultation.