Lifeline Patient Advocates Services & Fees
We provide professional patient advocacy services tailored to your individual needs, with clear and transparent pricing. Our goal is to ensure you understand how our services work before moving forward, so there are no surprises.
Most clients begin with a structured level of support that includes a comprehensive assessment, a personalized advocacy plan, and ongoing advocacy. The level of support is tailored based on your situation and discussed during your consultation.
For clients with complex healthcare needs who require ongoing, proactive care oversight and coordination, Concierge Care Advocacy may be recommended. In situations involving hospitalization, surgery, or other urgent or time-sensitive healthcare needs, a higher level of advocacy support may also be required. The appropriate level of service is discussed in advance whenever possible.
All advocacy services are billed in advance through either a flat fee or a prepaid hourly retainer. We do not bill insurance or accept third-party reimbursement.
| Services | Rate/Fee (USD) | Description | Payment Due |
|---|---|---|---|
| 30-Minute Consultation | Free | A brief phone consultation to discuss your situation, answer initial questions, and determine whether Lifeline Patient Advocates is a good fit for your needs. | Not applicable |
| Initial Assessment & Advocacy Plan | $700 | A comprehensive assessment of medical history, current needs, medications, goals, and care challenges. Includes a personalized advocacy plan designed to guide next steps and support informed decision-making. The assessment and advocacy plan provide the foundation for ongoing advocacy services. | Due prior to assessment |
| Standard Advocacy | $200/hour | Hours may be applied toward medical appointment support, care coordination, communication with healthcare providers, scheduling, follow-up, healthcare navigation, and ongoing advocacy. | Paid via retainer (upfront) |
| Concierge Care Advocacy | $250/hour | Designed for patients and families requiring a higher level of ongoing, proactive advocacy and care oversight. Services may include priority scheduling, coordination across multiple providers, appointment support, treatment and medication follow-up, hospital and transition support, family communication, and continued oversight as healthcare needs evolve. | Paid via retainer (upfront) |
| Urgent & High-Acuity Advocacy | $300/hour | For urgent or high-acuity situations requiring prompt advocacy support, including hospitalizations, emergency room visits, rehabilitation or facility concerns, or other time-sensitive healthcare needs. This level of support reflects the priority scheduling, real-time coordination, and immediate advocacy these situations may require. | Paid via retainer (upfront) |
| Travel Time | $75/hour | Travel to and from appointments, hospitals, or facilities is billed separately and deducted from the retainer balance. | Deducted from retainer |
Payment & Retainer Policy
- Advance Payment Required: All services must be paid in advance before work begins.
- Initial Assessment Fee: The $700 Initial Assessment & Advocacy Plan is a one-time flat fee and becomes non-refundable once the assessment process has begun.
- Retainer Structure: Ongoing advocacy services are billed hourly through a prepaid retainer. The retainer amount is determined based on the complexity of the situation, anticipated level of support, and recommended service level discussed during your consultation.
- Retainer Usage: Time is deducted from the retainer balance as services are provided, including appointments, care coordination, communication, follow-up, and other advocacy activities.
- Ongoing Support: Retainer balances are reviewed regularly. As hours are used, additional retainer funds may be requested to continue services without interruption.
- Unused Hours: Unused retainer hours remain available and may be applied toward future advocacy services.
- Insurance: Patient advocacy services are private-pay and are not billed to or reimbursed by Medicare, Medicaid, or private insurance plans.
Questions About Services or Fees?
We understand that every situation is unique. During your consultation, we will discuss the recommended level of advocacy support based on your individual needs and answer any questions you may have.
Contact us today — we look forward to supporting you or your loved one.