Medical Advocacy

Facing health challenges can feel overwhelming, especially when navigating complex treatment options and the healthcare system. Our Medical Advocacy service ensures your voice is heard, your questions are answered, and your care is tailored to your unique needs and values. We accompany you to medical appointments, help you understand your diagnosis, and facilitate communication between you and your healthcare providers.

How We Help:

• Attend Medical Appointments: Join you at appointments to ensure all concerns are addressed, and to help you understand your treatment options.

• Clarify Diagnoses & Treatment Options: Review and simplify complex medical diagnoses and treatment plans to ensure you fully understand your options.

• Coordinate Care Across Providers: Facilitate communication between your primary care provider, specialists, and other healthcare providers to ensure cohesive and aligned treatment.

• Second Opinions: Assist you in gathering second opinions when needed to ensure you have all the information to make informed decisions.

• Advocate for Personalized Care: Work with healthcare providers to ensure your treatment plan is consistent, effective, and tailored to your unique needs.

Hospital & ER Advocacy

When facing urgent health situations, navigating the complexities of emergency care and hospitalization can be overwhelming. Our Hospital & ER Advocacy service supports you from the moment you arrive in the ER to your recovery and discharge from the hospital, ensuring your voice is heard, your rights are upheld, and your care is properly managed.

How We Help:

• Real-Time Support in the ER: Advocate for necessary tests, treatments, and clear communication with ER staff during your visit.

• Care Plan Management in the Hospital: Assist in understanding and managing your care plan, ensuring that you are fully informed of your treatment options.

• Coordinate with Medical Staff: Facilitate communication with doctors, nurses, and hospital staff to ensure your preferences are respected and your care aligns with your needs.

• Advocate for Timely Treatment: Ensure you receive appropriate and timely treatments, medications, and discharge plans.

• Post-Discharge Follow-Up: Help organize follow-up care after discharge, ensuring continuity of treatment and a smooth recovery process.

• Uphold Your Rights: Ensure your rights are respected in both emergency and inpatient care settings, and advocate for your well-being throughout the process.

Transition Care Advocacy

Transitioning between different levels of care, whether from a hospital to home or a rehab facility, can be complex and stressful. Our Transition Care Advocacy service ensures smooth transitions, preventing gaps in care, and reducing the risk of complications, so you can focus on healing.

How We Help:

• Coordinate Discharge Plans: Work with healthcare providers to ensure continuity of care and proper support during transitions from the hospital or rehab facility.

• Arrange Follow-Up Care & Services: Assist in organizing follow-up care such as home health, physical therapy, and medication management.

• Facilitate Communication: Ensure clear communication between healthcare teams and families to ensure alignment on care plans and needs.

• Advocate for Safe, Appropriate Care: Advocate for safe and suitable care in new settings, such as rehab facilities or home care, ensuring your loved one’s needs are met and respected.

Senior Care Advocacy

Healthcare for seniors comes with its own set of challenges. Our Senior Care Advocacy service supports older adults and their families in making informed choices about long-term care, managing chronic conditions, and ensuring the highest possible quality of life,

How We Help:

• Long-Term Care & Assisted Living Guidance: Help you navigate decisions about long-term care options, including assisted living and other senior care facilities.

• Chronic Condition & Medication Management: Ensure you receive the proper care for chronic conditions and assist with medication management.

• Care Coordination: Facilitate communication and coordination between healthcare providers, caregivers, and families to ensure care plans align with your needs and preferences.

• Ongoing Care Monitoring: Monitor your care plan to address any changes in health and ensure timely interventions when needed.

End of Life Support

The end of life is a deeply personal journey. Our End of Life Support service ensures that you and your loved ones are supported with compassion and respect, guiding you through medical and legal complexities while honoring your care preferences.

How We Help:

• End-of-Life Care Planning & Advance Directives: Facilitate conversations about end-of-life care planning and assist with setting up advance directives to ensure your wishes are known and respected.

• Palliative & Hospice Care Coordination: Ensure your medical team honors your wishes for palliative or hospice care, providing comfort and dignity during this time.

• Care Coordination Across Teams: Coordinate care between palliative or hospice teams and other healthcare providers to ensure consistent and aligned support.

• Emotional Support: Provide compassionate emotional support for you and your family, helping you navigate this challenging time with care and understanding.

Mental Health Advocacy

Mental health can be a complex and often overlooked part of healthcare. Our Mental Health Advocacy service helps individuals find appropriate care, navigate mental health systems, and ensure that treatment is aligned with their needs and goals.

How We Help:

• Find the Right Mental Health Provider: Assist you in locating the right therapist, psychiatrist, or mental health specialist suited to your needs.

• Access Mental Health Services: Support you in accessing services and understanding your treatment options, ensuring you make informed decisions.

• Coordinate Care Across Providers: Work with mental health providers and other healthcare professionals (e.g., primary care doctors) to ensure your mental and physical health care are integrated and aligned.

• Advocate for Continuity of Care: Ensure ongoing communication and advocacy with healthcare providers to maintain consistent care and support.

Insurance Assistance

Navigating insurance coverage and claims can be complex and overwhelming. Whether you’re new to Medicare, Medicaid, or private insurance, our Insurance Assistance service simplifies the process. We’ll help you make sense of your healthcare plan, maximize your benefits, resolve issues, and avoid unexpected medical bills.

How We Help:

• Medicare & Medicaid Guidance: Assistance with enrollment and understanding coverage options, including Medicare Parts A, B, C, D, and Medicaid benefits.

• Private Insurance Support: Help reviewing and comparing private insurance plans, such as PPOs, HMOs, and marketplace options.

• Claims Management & Resolution: Support with filing insurance claims, resolving denials, and ensuring timely, accurate submissions.

• Open Enrollment Support: Guidance during open enrollment periods, including plan comparisons and changes to existing coverage.

• Network Verification: Verifying whether your healthcare providers are in-network and identifying alternative providers if necessary.

• Maximizing Benefits: Education on how to fully utilize your insurance benefits for your medical needs and identify potential coverage gaps.

Health Coaching & Advocacy

Health challenges often require lifestyle changes, and it’s easy to feel unsure about where to begin. Our Health Coaching & Advocacy service empowers you to make informed decisions, set realistic goals, and stay on track for improved health outcomes. We combine the support of coaching with the advocacy you need to navigate your healthcare journey effectively.

How We Help:

• Personalized Action Plans: Work with you to create tailored action plans that align with your health goals, taking into account any specific challenges you may face.

• Guidance & Accountability: Provide continuous support and motivation as you adopt healthier habits, helping you stay accountable throughout your wellness journey.

• Integrate Medical Recommendations: Help you navigate and implement medical recommendations into your daily life, ensuring they are practical and achievable.

• Access Resources & Tools: Support you in finding resources, tools, and services that will aid you in maintaining your progress and achieving long-term health.

• Chronic Condition & Wellness Management: Whether managing a chronic condition, recovering from surgery, or working towards general wellness, we provide the guidance and structure necessary for your success.