Rose Kelley, MHA
Founder | Chief Patient Advocate
Lifeline Patient Advocates was founded with a clear mission: to help patients and families navigate the complexities of the healthcare system with confidence, clarity, and compassion.
As a professional patient advocate with over a decade of experience in patient care, quality improvement, and healthcare administration, I bring a deep understanding of the challenges individuals face when seeking care. My Master’s degree in Healthcare Administration, specializing in Organizational Leadership and Change Management, enables me to develop innovative solutions and advocate effectively for my clients.
I’ve worked across acute care hospitals, specialty cardiac care, orthopedic surgical hospitals, mental health and addiction facilities, long-term care, diagnostic imaging centers, and specialty pharmacies. This diverse background allows me to navigate complex healthcare challenges with both precision and empathy.
At Lifeline Patient Advocates, I am committed to providing personalized advocacy to ensure you receive the care you deserve—whether that means coordinating with providers, accompanying you to appointments, or offering ongoing support during cancer treatment.
Why I Became A Professional Patient Advocate
My journey into patient advocacy began with a simple realization: navigating healthcare shouldn’t be this difficult.
With over a decade of experience, I’ve seen how easily patients and families can become lost in the healthcare system. Confusing medical jargon, inconsistent communication, and insurance complexities often lead to delayed care, unnecessary stress, and costly mistakes.
Starting my career in hospital settings, I gained invaluable experience managing patient care, coordinating with healthcare teams, and tackling insurance challenges. These roles taught me the importance of giving patients a voice and ensuring they receive the attention and respect they deserve.
Founding Lifeline Patient Advocates has allowed me to fully dedicate myself to helping individuals and families overcome these obstacles. My goal is to ensure you feel empowered, informed, and supported every step of the way.
How I Can Help
At Lifeline Patient Advocates, I offer personalized support and advocacy tailored to your unique healthcare needs, including:
- Medical & Hospital Advocacy: Ensuring your rights are respected and your preferences are clearly communicated during hospital stays, ER visits, and outpatient care.
- Cancer Care Advocacy: Providing ongoing support for cancer patients, including attending oncology appointments, coordinating care plans, and ensuring you have a strong advocate by your side throughout your treatment journey.
- Transition & Placement Advocacy: Assisting with smooth transitions between home, hospital, rehab, and long-term care, including memory care and nursing home placement.
- Insurance Advocacy: Helping you navigate Medicare, Medicaid, and private insurance, maximize benefits, and avoid unexpected bills.
- Healthcare Proxy Advocacy: Establishing your Medical Power of Attorney (MPOA) and acting as your healthcare proxy to ensure your medical wishes are honored.
- Mental Health Advocacy: Supporting individuals and families navigating mental health care, advocating for appropriate treatment plans and access to quality care.
- Health Coaching & Advocacy: Offering personalized health coaching to help you adopt healthier habits, manage chronic conditions, and reach your wellness goals.
Why Choose Lifeline Patient Advocates?
Choosing Lifeline Patient Advocates means having a dedicated professional in your corner, working tirelessly to ensure your healthcare journey is as smooth and stress-free as possible. Whether you’re managing a chronic illness, dealing with a cancer diagnosis, or facing a medical crisis, I am here to:
- Protect your rights and preferences during treatment.
- Bridge communication gaps between you and your providers.
- Provide emotional and logistical support every step of the way.
- Advocate for timely and appropriate care when you need it most.