Rose Kelley, MHA
Founder | Chief Patient Advocate
Lifeline Patient Advocates was founded on a simple yet powerful mission: to help patients and their families navigate the complexities of the healthcare system with confidence, clarity, and compassion.
As a professional patient advocate with over a decade of experience in patient care, quality improvement, and healthcare administration, I bring a deep understanding of the challenges patients face. My Master’s degree in Healthcare Administration, with a specialization in Organizational Leadership and Change Management, further equips me to develop innovative solutions and advocate effectively for my clients.
My background includes experience across acute care hospitals, specialty cardiac care, orthopedic surgical hospitals, mental health and addiction facilities, long-term care, diagnostic imaging centers, and specialty pharmacies. This diverse expertise allows me to address complex healthcare challenges with both precision and empathy.
I am passionate about empowering individuals and families to access the care they deserve, whether that means facilitating communication with providers, resolving insurance issues, or offering guidance during medical crises. Every patient’s journey is unique, and my role is to ensure that you feel supported, informed, and confident at every step.
At Lifeline Patient Advocates, I am dedicated to making healthcare navigation less stressful and more transparent, so you can focus on what truly matters—your health and well-being.
Why I Became A Professional Patient Advocate
My journey into patient advocacy began with a simple realization: navigating healthcare shouldn’t be this difficult.
With over a decade of experience in patient care, quality improvement, and healthcare administration, I’ve seen firsthand how easily patients and families can become lost in the healthcare system. Too often, crucial details are overlooked, leading to delayed care, unnecessary stress, and costly mistakes.
I began my career in hospital settings, where I gained invaluable experience in managing patient care, coordinating with providers, and resolving insurance challenges. These roles not only taught me the complexities of the healthcare system but also reinforced the importance of giving patients a voice in their care.
Founding Lifeline Patient Advocates has allowed me to fully dedicate myself to what I’m most passionate about: empowering individuals to access the care they deserve, advocating for their rights, and ensuring their voices are heard. I became a patient advocate because I believe no one should have to face these challenges alone.
How I Can Help
At Lifeline Patient Advocates, my goal is to provide you with personalized support and solutions tailored to your unique healthcare needs. Here’s how I can assist you:
- Advocate for Your Rights: Ensure your wishes and preferences are respected during medical care.
- Simplify Insurance and Claims: Navigate complex insurance claims and resolve coverage issues with expertise and persistence.
- Bridge Communication Gaps: Facilitate seamless and effective communication between you and your healthcare providers.
- Provide Emotional Support: Offer guidance, reassurance, and compassionate care during challenging medical situations.
Why Choose Lifeline Patient Advocates?
Choosing Lifeline Patient Advocates means having a dedicated professional in your corner, working tirelessly to ensure your healthcare journey is as smooth and stress-free as possible. Whether you’re managing a chronic illness, dealing with an unexpected diagnosis, or struggling with medical bills, I am here to guide and support you every step of the way.