Rose Kelley, MHA
Founder | Chief Patient Advocate
Lifeline Patient Advocates was founded with a clear mission: to help individuals and families navigate the healthcare system with confidence, clarity, and compassion. Whether you’re facing a new diagnosis, managing a chronic condition, or supporting a loved one, we provide the professional guidance and support needed to make informed decisions and receive the care you deserve.
As a professional patient advocate with over a decade of experience in patient care, quality improvement, and healthcare administration, I bring a deep understanding of the challenges individuals face when seeking care. My Master’s degree in Healthcare Administration, specializing in Organizational Leadership and Change Management, enables me to develop innovative solutions and advocate effectively for my clients.
I’ve worked across acute care hospitals, specialty cardiac care, orthopedic surgical hospitals, mental health and addiction facilities, long-term care, diagnostic imaging centers, and specialty pharmacies. This diverse background allows me to navigate complex healthcare challenges with both precision and empathy.
When You Partner with Lifeline
When you partner with Lifeline Patient Advocates, you gain more than guidance—you gain a trusted advocate dedicated to protecting your health, rights, and peace of mind.
How We Help
Lifeline Patient Advocates offers professional, personalized advocacy in the following areas:
- Medical Advocacy: We attend medical appointments, ask the right questions, clarify diagnoses and treatment options, and coordinate follow-up care.
- Hospital Advocacy: We support patients during hospital stays, advocate for timely care, assist with discharge planning, and ensure safe transitions.
- Cancer Care Advocacy: We help manage complex cancer care, accompany clients to oncology appointments, and connect you or your loved one with essential support.
- Mental Health & Dementia Advocacy: We assist in navigating mental health and dementia care, ensuring access to services, continuity of care, and compassionate support throughout the journey.
- Transition & Placement Advocacy: We coordinate transitions into assisted living, memory care, or skilled nursing, and assist with Medicaid planning when needed.
- Healthcare Proxy: We guide families through establishing a Medical Power of Attorney (MPOA) and act as a proxy if needed to uphold healthcare wishes.
- Insurance & Benefits Advocacy: We help resolve issues with Medicare, Medicaid, private insurance, and disability benefits, including denied claims and coverage gaps.
- Health Coaching & Advocacy: We help you or your loved one stay on track with care plans, manage chronic health conditions, and adopt wellness routines that align with your goals.
Why I Became A Professional Patient Advocate
My journey into patient advocacy began with one simple realization: navigating healthcare shouldn’t be this hard.
After years of seeing patients struggle with fragmented care, confusing systems, and unnecessary delays, I knew something had to change. I started Lifeline Patient Advocates to be that change—by guiding individuals and families through the healthcare system with clarity, compassion, and advocacy they can trust.
What Sets Us Apart
- Over a decade of hands-on experience across every level of care
- Deep knowledge of healthcare systems, insurance plans, and provider networks
- Clear, compassionate communication with you and your care team
- Personalized attention, always grounded in your goals and values
Let us take the pressure off navigating care—so you or your loved one can focus on healing, not hurdles.