Rose Kelley, MHA
Founder | Lifeline Patient Advocates, LLC
Empowering Patients. Navigating Healthcare. Advocating for You.
Welcome to Lifeline Patient Advocates, where expertise meets compassion to guide patients and families through the often overwhelming healthcare system.
With a Master’s in Healthcare Administration from Colorado State University and over a decade of diverse experience, I bring both professional knowledge and personal passion to ensure every patient receives the respect, care, and advocacy they deserve.
My experience spans acute care hospitals, specialty cardiac care, orthopedic surgical hospitals, mental health and addiction facilities, long-term care, diagnostic imaging centers, and specialty pharmacies. This diverse background equips me to address complex healthcare challenges effectively.
Whether you’re navigating a serious diagnosis, dealing with insurance disputes, or seeking clarity in mental health treatment, I am here to stand by your side with empathy and expertise.
What Inspired My Advocacy
A Personal Story: Fighting for a Loved One
In 2021, my brother-in-law faced a life-threatening battle with diverticulitis. Delays in care escalated his condition, leading to an ICU admission where he was placed on a ventilator. When the medical team recommended halting treatment due to a poor prognosis, I refused to give up on him.
As his advocate, I ensured he remained on full code and continued to receive care. Though his fight lasted only 10 more days, this heartbreaking experience revealed the urgent need for dedicated patient advocacy to ensure patients’ voices are heard, their wishes respected, and their care optimized. His journey inspired me to establish Lifeline Patient Advocates, where I serve as a guide and ally for families navigating the healthcare system.
Advocating for Mental Health and Patient Rights
During my graduate studies, I completed an administrative internship at a behavioral health hospital. Collaborating with the Quality Program, I worked to improve patient safety and address concerns from patients and their families.
This eye-opening experience revealed the unique challenges faced by individuals in mental health and substance abuse facilities. It deepened my commitment to ensuring compassionate, dignified care for every patient. Today, this commitment drives my work at Lifeline Patient Advocates, where I bridge gaps between patients and providers, empowering individuals across a wide range of healthcare needs.
How I Help You
- Advocate for your rights and wishes during medical care.
- Navigate complex insurance claims and billing issues.
- Ensure seamless communication between you and your healthcare providers.
- Offer emotional support and expert guidance in challenging situations.
Why It Matters to You
Navigating the healthcare system can be overwhelming, but you don’t have to face it alone. At Lifeline Patient Advocates, I provide the expertise, compassion, and dedication needed to ensure you or your loved ones receive the best possible care.