Lifeline Patient Advocates Services & Fees
We provide professional patient advocacy services tailored to your individual needs, with clear and transparent pricing. Our goal is to ensure you understand how our services work before moving forward, so there are no surprises.
Most clients begin with a structured level of support that includes a comprehensive assessment, a personalized healthcare plan, and ongoing advocacy. The level of support is tailored based on your situation and discussed during your consultation.
For clients with complex healthcare needs who require ongoing, proactive care oversight and coordination, Concierge Care Advocacy may be recommended. In situations involving hospitalization, surgery, or urgent medical needs, a higher level of advocacy support may also be required. The appropriate level of service is discussed in advance whenever possible.
All advocacy services are billed in advance through either a flat fee or a prepaid hourly retainer. We do not bill insurance or accept third-party reimbursement.
| Services | Rate/Fee (USD) | Description | Payment Due |
|---|---|---|---|
| 30-Minute Consultation | Free | A brief phone conversation to discuss your situation, answer initial questions, and determine whether advocacy support is a good fit. | Not applicable |
| Initial Assessment & Healthcare Plan | $700 | A comprehensive assessment of medical history, current needs, medications, goals, and care challenges. Includes a personalized healthcare plan designed to guide next steps and support informed decision-making. The assessment and healthcare plan provide the foundation for ongoing advocacy services. | Due prior to assessment |
| Standard Advocacy | $200/hour | Provided through a prepaid retainer. Hours may be applied toward medical appointment support, care coordination, communication with healthcare teams, scheduling, follow-up, healthcare navigation, and ongoing advocacy. | Paid via retainer (upfront) |
| Concierge Care Advocacy | $225/hour |
Designed for patients and families requiring a higher level of ongoing, proactive advocacy and care oversight. Services may include coordination across multiple providers, appointment support, treatment and medication follow-up, hospital and transition support, family communication, and continued oversight as healthcare needs evolve. |
Paid via retainer (upfront) |
| Urgent & After-Hours Advocacy | $250/hour | For urgent or high-acuity situations requiring extended in-person support, including hospitalizations, emergency room visits, or surgical care. This level of support reflects the extended time, continuous presence, and real-time coordination often required in these settings. | Paid via retainer (upfront) |
| Travel Time | $75/hour | Travel to and from appointments, hospitals, or facilities is billed separately and deducted from the retainer balance. | Deducted from retainer |
Payment & Retainer Policy
- Advance Payment Required: All services must be paid in advance before work begins.
- Initial Assessment Fee: The $700 Initial Assessment & Healthcare Plan is a one-time flat fee and is non-refundable once the service has been delivered.
- Retainer Structure: Advocacy services are billed hourly through a prepaid retainer. The retainer amount is determined based on the complexity of the situation, anticipated level of support, and recommended service level discussed during your consultation.
- Retainer Usage: Time is deducted from the retainer balance as services are provided, including appointments, care coordination, communication, follow-up, and other advocacy activities.
- Ongoing Support: Retainer balances are reviewed regularly. Once hours are used, additional retainers may be added to continue services without interruption.
- Unused Hours: Any unused hours remain on file and may be applied toward future services.
- Insurance: Patient advocacy services are not reimbursed by Medicare, Medicaid, or private insurance plans.
Questions About Services or Fees?
We understand that every situation is unique. During your consultation, we will discuss the recommended level of advocacy support based on your individual needs and answer any questions you may have.
Contact us today — we look forward to supporting you or your loved one.